Privacy Policy Effective Date: 21 April 2025

At Sorcha Systems Ltd (“Sorcha Systems,” “we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect personal information from visitors to our website, and how we ensure your rights under UK GDPR, CCPA, and other data protection regulations.

1: Independence from IFS AB

Sorcha Systems Ltd is an independent consultancy. We are not affiliated with, endorsed by, or licensed by Industrial and Financial Systems, IFS AB.
All references to IFS software or IFS Cloud are for descriptive purposes only and do not imply any official relationship. Any data collected via our website related to IFS software pertains solely to services and advice provided independently by Sorcha Systems.

2: Scope of this Policy

This Privacy Policy applies only to information collected through our website and digital platforms. It does not apply to information collected offline or via any third-party websites or services that may link to or from our website.

3: Consent

By using our website, you consent to the terms of this Privacy Policy.

4: Information We Collect

We may collect the following categories of personal data when you interact with our website:
• Name, company name, contact details (email, phone)
• Business or project-related information (e.g. service interests, technology platforms used)
• Browser and device metadata (IP address, browser type, location, referral page, etc.)
• Any information you provide via forms, chat, or direct communication

5: How We Use Your Information

We use the data we collect to:
• Operate and maintain our website
• Respond to your inquiries and requests
• Schedule consultations or service engagement calls
• Provide information about our services (including IFS-related ERP support)
• Improve website experience and analytics
• Prevent fraud and ensure site security
We do not sell your personal information to any third parties.

6: Specific Services Requiring Data Collection

We may request your information in connection with ERP-related services, including:
• ERP Implementation and Configuration
• Support for IFS software users
• ERP Continuous Improvement planning
• Independent resource planning or advisory
• System assessments or integration projects
• General web and mobile development inquiries
All services are delivered independently by Sorcha Systems Ltd, with no endorsement or involvement from IFS AB.

7: Log Files and Cookies

We use industry-standard logging and cookies to track website activity. This includes:
• IP address
• Browser type
• Device identifiers
• Pages visited
• Time/date stamps
We may use cookies to enhance your experience, analyse site usage, and tailor website content to your preferences.
You may disable cookies in your browser settings.

8: Third-Party Services

We may use third-party service providers (e.g. analytics or form processors). These providers are contractually bound to protect your data under GDPR/CCPA guidelines.
We do not have control over third-party cookies used by advertisers or external platforms linked from our site. Please consult their individual privacy policies for more information.

9: Your Data Protection Rights

Under UK GDPR and CCPA, you have the right to:
• Request access to your personal data
• Request corrections to inaccurate or incomplete data
• Request deletion of your data under certain conditions
• Restrict or object to data processing
• Request data portability to another service
• Withdraw consent for future processing
To exercise any of these rights, please contact us directly via email or our website contact form. We will respond within one month.

10: Children’s Privacy

Our website and services are not directed toward children under the age of 18. We do not knowingly collect information from individuals under 18. If we learn that personal data from a child has been submitted without parental consent, we will delete that information promptly.

11: Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any revisions will be posted on this page with an updated effective date.

12: Contact Us

For questions or requests relating to this Privacy Policy or your personal data, please contact:

Sorcha Systems Ltd
Website: www.sorcha-systems.co.uk
Email: info@sorcha-systems.co.uk
Registered Office: 19 Park Road, Lytham St. Annes, England, FY8 1PW